VUBA STONE SUPPORT
Vuba Stone
Warranty & Care
Protect the appearance and performance of your Vuba Stone surface with proper maintenance, routine care, and a clear understanding of your warranty coverage.
Simple Maintenance
Long-Term Surface Care
Warranty Information
BUILT TO LAST
Protect Your Vuba Stone Surface
Vuba Stone resin bound surfaces are designed for long-lasting outdoor performance. Proper routine maintenance helps preserve the appearance, drainage, and overall condition of the finished surface.
Regular cleaning, careful pressure washing, proper drainage, and protection from chemicals, heavy loads, and sharp objects can help prevent unnecessary damage and keep the surface performing as intended.
Use the guidelines below as a reference for maintaining your Vuba Stone installation and understanding the warranty that applies to your surface.
MAINTENANCE GUIDE
How to Care
for Your Vuba Stone Surface
Following these maintenance practices can help protect the appearance and performance of your Vuba Stone resin bound surface over time.
Routine Cleaning
Sweep or blow off leaves, dirt, and debris regularly to prevent buildup.
For general cleaning, use water with a mild detergent and a soft-bristle brush or broom. Rinse thoroughly with clean water after cleaning.
Avoid harsh chemicals, solvents, or abrasive cleaning products that may damage the resin binder.
Pressure Washing
Pressure washing may be used carefully when deeper cleaning is necessary.
Use a fan-tip nozzle rather than a concentrated jet and maintain a safe distance from the surface. Avoid excessive pressure that could damage or loosen the resin-bound aggregate.
Pool Chemicals & Chlorine
Avoid allowing concentrated pool chemicals or chlorine to remain on the surface.
If chemicals are spilled, rinse the affected area thoroughly with clean water as soon as possible. Do not place concentrated chemicals directly on the Vuba Stone surface.
Standing Water & Drainage
Keep surrounding drains and drainage areas clear of leaves, dirt, and other debris.
Standing water should not be allowed to remain unnecessarily on the surface. Proper drainage helps protect both the installation and the substrate beneath it.
Furniture, Heavy Loads & Sharp Objects
Use care when placing or moving furniture, equipment, or other heavy objects.
Avoid dragging sharp or heavy items across the surface. Use protective pads beneath furniture and equipment where appropriate to reduce concentrated pressure and potential surface damage.
Stains, Oil & Contaminants
Clean spills as soon as possible.
Oil, grease, food, and other contaminants should not be allowed to remain on the surface. Use a mild detergent and water for general cleaning and rinse thoroughly afterward.
Avoid aggressive solvents or chemicals unless specifically approved for use with the surface.
UV Care
Some natural color change may occur over time as the surface is exposed to sunlight and normal outdoor conditions.
Keeping the surface clean and properly maintained helps preserve its appearance. Follow any recommended sealer or topcoat maintenance applicable to the installation.
Inspection & Repairs
Inspect the surface periodically for signs of damage, movement, cracking, or areas requiring attention.
Addressing small issues early can help prevent further deterioration. Contact Pro Surfacing Services if you notice damage that may require professional evaluation or repair.
CARE AT A GLANCE
Vuba Stone Care:
Quick Do & Don't
DO
Sweep and remove debris regularly
Use mild detergent and clean water
Rinse spills promptly
Keep drainage areas clear
Use protective pads under heavy furniture
Inspect the surface periodically
DON'T
Use harsh chemicals or solvents
Use concentrated pressure-washer jets
Leave concentrated pool chemicals on the surface
Drag sharp or heavy objects
Allow oil or contaminants to remain
Ignore visible damage or drainage problems
WARRANTY INFORMATION
Understanding Your Vuba Stone Warranty
The following warranty information outlines coverage, customer responsibilities, exclusions, maintenance requirements, and the process for submitting a warranty claim.
01. Warranty Coverage
Pro Surfacing Services provides the following warranty coverage:
VubaMac Resin Bound Surfacing
10-Year Warranty
Vuba Topcoat (Sealer)
5-Year Warranty
Warranty coverage is subject to the applicable terms, conditions, exclusions, and maintenance requirements.
$500 deductible per approved warranty claim.
02. Customer Damage
Damage caused by misuse, abuse, negligence, accidents, improper use, or actions outside the control of Pro Surfacing Services is not considered a material or workmanship defect.
Customers should protect the surface from sharp objects, excessive concentrated loads, dragging heavy equipment, and other activities capable of damaging the installation.
03. Chemical Exposure
Damage resulting from improper chemical exposure is not covered.
This includes concentrated chlorine, pool chemicals, solvents, acids, or other substances that may adversely affect the resin-bound surface or sealer.
Chemical spills should be diluted and rinsed promptly according to the maintenance recommendations.
04. Water & Substrate Movement
Damage resulting from standing water, drainage problems, groundwater conditions, substrate movement, cracking, settlement, or other underlying structural conditions may fall outside warranty coverage.
The performance of the finished surface is dependent in part on the stability and condition of the underlying substrate and drainage.
05. Normal Wear
Normal wear, weathering, aging, minor color variation, and changes resulting from ordinary exposure and use are not considered manufacturing or workmanship defects.
Surface appearance may naturally change over time due to environmental exposure and normal use.
06. Yearly Maintenance & Care
Proper maintenance is required to preserve the surface and warranty coverage.
The surface should be kept clean, drainage should remain unobstructed, damage should be addressed promptly, and recommended maintenance procedures should be followed.
07. Warranty Claims
Warranty claims must be submitted to Pro Surfacing Services for evaluation.
The company may inspect the installation and determine whether the reported condition falls within the applicable warranty coverage.
Proof of purchase, installation information, photographs, maintenance history, or other supporting information may be required when evaluating a claim.
IMPORTANT INFORMATION
Additional Warranty Terms
Warranty coverage applies only under the terms and conditions established for the original installation.
The warranty does not extend to conditions or damage outside the control of Pro Surfacing Services, including misuse, improper maintenance, chemical damage, drainage issues, substrate failure or movement, accidents, alterations, or other excluded conditions identified in the warranty.
Warranty service is subject to inspection and approval. Any repair or corrective action performed without authorization may affect warranty coverage.
The warranty applies to the applicable VubaMac resin bound surfacing and Vuba Topcoat components according to their respective coverage periods and stated conditions.
Customers are responsible for following the recommended maintenance and care guidelines throughout the life of the installation.
WARRANTY CLAIM
Submit a Vuba Stone Warranty Claim
If you are experiencing an issue with your Vuba Stone surface, complete the warranty claim form below. Please provide the requested information to help Pro Surfacing Services review your claim.
Warranty Claim Form
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